Help & FAQ
The minimum deposit is:
- ECN Basic – 15$
- ECN Advanced – 100$
Quotes on demo accounts differ from quotes on real trading accounts. On real trading accounts we have the quotes from more than 10 liquidity providers. Quotes on demo accounts are worse because we are constantly testing new liquidity providers. Also on demo account opened orders influence the spread.
Most likely it happened because of the spam-filter settings that block letters from Forex.ee. To register a trading account please avoid using addresses of free e-mail services. If you still want to use a free service, we recommend using reliable e-mail services like www.gmail.com.
Phone Password — any word (combination of words) that is easy for you to remember. If a Forex.ee staff member gives you a phone call, we will ask your name, address and the phone password to verify your identity.
Clients can add an unlimited number of trading accounts to the eWallet but can register only one Forex.ee eWallet.
To open a demo account:
- Download and install trading platform TickTrader.
- Launch and click File .
- Then select Open ECN Account in the application.
- Select the server Demo Exchange.
- To enable Web API trading, select the Web API Enabled checkbox.
- Enter the displayed security code.
- Click Submit. You will see your assigned credentials (server, login, password, etc.). Make sure to save your account information in a secure place.
Your account has been successfully registered and you can start trading.
To open an eWallet Click Open Live on the Forex.ee website and fill in the registration form.
To open a real trading account, you need to go to your personal cabinet in My Forex.ee area and by clicking on the add account tab, select the type of account you need. Then follow the instructions.
An account becomes dormant (inactive) if in a period of 90 days there are:
- no trading activity; or
- no funds movements.
Dormant account is automatically charged a monthly maintainance fee of 10 usd.
Dormant account is disabled when there are no funds on its balance.
You can re-activate a dormant account by contacting [email protected]. Your account will be charged a one-time reactivation fee of 10 usd. Also you can create a new trading account in your personal area free of charge.
We advise you to transfer funds from your accounts to your eWallet when you know that you will not trade for some time.
Information about all available deposit options can be found at Payments → Deposits.
Log in to your Forex.ee personal area, select menu Notice about payment, choose your deposit option and fill in the form.
If you used Wire Transfer then ask your bank to provide you a SWIFT (telex)-copy of the payment and send it to [email protected]. This document will help us to find your payment.
Yes, you can, but we strongly advise to use the same payment method to deposit and to withdraw. If you use multiple deposit methods, you can withdraw the amount you added from each system back to this system. Then you can withdraw the profit into the payment system that was used to make the largest deposit.
Example:
Deposits: $50.00 Skrill, $40.00 WebMoney, $200.00 Wire Transfer.
Withdrawals: $50.00 Skrill, $40.00 WebMoney, $200.00 Wire Transfer.
Profit can also be withdrawn by Wire Transfer (deposit via this option was the largest).
Yes, please use the Internal Transfer option. The money will be transferred within 24-48 hours. No fee for Internal transfers.
Information about all available withdrawal options can be found at Payments → Withdrawals.
Wire transfer withdrawals can take 3-5 working days.
Withdrawals via electronic payment systems, bank cards and cryptocurrencies are processed within 24 hours.
Note that withdrawal requests made during weekends will be processed on Monday.
Funds deposited via a credit/debit card can be withdrawn after 30 days since your last card deposit.
We recommend you to stop your trade for 48 hours after the request for withdrawal has been made (while your request is being processed). If you still continue to trade, please, make sure that your free margin exceeds your withdrawal amount. If you have open trades and your withdrawal amount exceeds your free margin at the moment when we check your request, your withdrawal request will be rejected with the comment “Insufficient free margin”.
If you deposited using several payment systems and made profit/took losses, you can withdraw funds with the payment system used for the largest deposit.
Funds deposited via a wire transfer or local deposit must be withdrawn back the bank account.
Choose any available withdrawal option.
Choose a financial instrument from the Market Watch (at the top-right corner of the screen) and double-click on it.
List of open positions is displayed in the Positions tab at the bottom of TickTrader window.
Go to the Positions Tab at the bottom of the screen, find the position you want to close in the list and double click on it. Click the Close #… at… button with a unique number and closing price of your position.
Open File menu and click New Chart, then choose a financial instrument from the list.
Open menu Charts → Periodicity and choose the time interval you want.
Balance is the amount of money on your account after the last closed trade. Equity is the sum of Balance and current Profit/Loss of open positions and SWAP. Margin is the amount of money necessary to cover your possible losses during margin trading. Free margin = Equity – Margin.
Right-click in the Market Watch field and choose Symbols in the context menu. Select a currency pair and click Propeties.
Forex.ee provides SWAP-free accounts for Muslim clients. In Islamic accounts, no SWAP fee will be charged or added when your open positions are rolled over the night or weekend. Otherwise, Islamic accounts trading conditions are exactly the same as regular ECN accounts.
Traders will be charged an additional commission for overnight positions on ECN Islamic accounts. The commission equals to SWAP.
ECN Demo Server – NetStock
NetStockECN-ECN Live Server – NetStock
Mobile trading lets you control the situation in the Forex market and your accounts whenever and wherever you are using mobile versions of TickTrader trading platform for Android, iOS and Windows Mobile devices.
With the mobile versions of the trading platform you have full control of your trading accounts, have access to the charts and analytical instruments and can open any type of order. All this delivers you proper trading experience when you don’t have access to your computer.
Therefore TickTrader mobile has all the necessary features being the important trading tool that allows traders to react to market changes immediately and maximize their profit.
On mobile platforms search for trading server with the NetStock name.
Every Forex.ee client has a referral link. Please, take these steps to access your referral link:
- Log in to Forex.ee personal area.
- Choose Partnership > Referral links.
You can generate a steady stream of additional income by referring new clients to Forex.ee service. The commissions will be based upon your referrals’ trading activity. Each new client that you refer to Forex.ee must open a Live account using your referral link to access Forex.ee website.
Every time your client closes a position (with profit/loss + or – 4 pips or more) in an ECN accounts referral fee starts from 15% of the commission charged for the transaction, regardless of the profit or loss. Besides the standard commission described above, you may get an additional commission from your clients as their number grows. For details please read the Terms and conditions of the Referral Partnership Program.
Commission will be added automatically to an agent’s account at the end of each trading day for all trades, which a referral has closed during the previous trading day. The incoming commissions will be reflected in the Tick Trader.
The list of all referrals, who registered through your link can be found in Forex.ee personal area Partnership > Referrals.
You can place your referral link on your personal website or in a blog, use it a signature on forums, send to your clients through e-mail or Instant Messaging (Skype, Yahoo Messenger, Whatsapp, etc.) or think of other ways to advertise it.
Yes. But there are some restrictions you should take into account (see 6).
No. Any coincidence in Name, Address, Phone number, etc. shall be regarded as attempted churning, i.e. unethical practice employed by some traders to increase their commissions by excessively trading in a client’s account.
No. The simulated accounts will be removed from the list of your referrals as well as the commission transferred from these accounts to the one of yours. Only the fact you go on violating the rules repeatedly may result in blocking your real and simulated accounts.
To check the commission size please refer to commission page.
Partner commission is credited to the agent’s account if the following conditions are met:
- The agent received a commission from at least 3 referrals in the last 90 days.
- The amount of partner commission reached the 5 USD limit.
IMPORTANT: At the end of the 90-day period, all values used in the calculation of partner commission are reset.
Forex.ee Cashback Program is aimed at new clients who want to receive additional reimbursement for the first 90 days of trading with Forex.ee (from the date of registration of eWallet). Regardless of whether your trades are profitable or not, you can get real money to your Commission accountwithout having to take any additional action. The Program is completely risk-free. It is especially beneficial for novice traders who trade small volumes.
Cashback is a monetary amount that is credited to the Commission account of new Forex.ee clients as a reimbursement from the broker.
The amount of cashback depends on the total margin used on the client’s trading accounts in the first 90 days from the date of registration. In Forex.ee Cashback Program, Used Margin is the total margin of all closed positions on the client’s trading accounts in the first 90 days from the date of registration.
| Cashback Program is valid for 90 days from the date of registration of eWallet. |
The amount of cashback depends on the total margin used on all client’s accounts in the first 90 days of trading with Forex.ee (from the date of registration).
Standard commission–percentage of the Forex.ee commission–is the base value used in calculating the cashback and partner commission. It equals 15% of Forex.ee commission for a trade performed in an ECN account.
Standard Commission: $100.00 * 0.15 = $15.00 The total margin used on all trader’s accounts in the first 90 days of trading is $45k.
Used Margin: $45k
We have: the Standard Commission is $15.00, the total Used Margin is $45k, which is in the range from $15k to $50k. Cashback coefficient in this range is 0.7 (70%). The amount of cashback is: $15.00 * 0.7 = $10.50.
The client gets a cashback in the amount of $10.50 as a reimbursement from from the broker for the first 90 days of trading.
When you log in to Forex.ee personal area check if you type the correct information in the following fields:
- Login – your e-mail registered with Forex.ee;
- Password – Forex.ee password. (Сase sensitive! Please, keep the lowercase and uppercase letters).
Note! If this data is correct, most likely, you have set an IP-filter in Forex.ee when you logged in there last time. The IP-filter allows to log in only from one and the same IP-address.
That’s a good security measure if you have a static IP-address. But if your IP-address is dynamic (or you are not sure about your IP-address type), please, DO NOT type your IP address into the IP-filter section! To switch off the IP-filter, please, e-mail a request to [email protected] or contact our Live Chat.
To change your password, please take the following steps:
- Log in to your Forex.ee personal area with your e-mail and Forex.ee password.
- Select Profile → Change Password in the main menu.
- Fill in the form and click Save.
Your eWallet Password will be changed just after you click the Save button.
Please email to [email protected] by using the same e-mail that of the account.
To recover your eWallet e-mail please take the following steps:
- Click Forgot your password or login? in the login window.
- Choose eWallet e-mail from the Recovery for drop-down list. If you do not remember your Forex.ee eWallet number (eWallet), you may enter number of any of your trading account attached to your eWallet!
- Click File → Browse in the National ID field and choose your scan of the relative document on your computer (See document scan requirements).
- Indicate your phone number. Note! Make sure you indicated your phone number correctly. Probably Forex.ee Support Service will need to contact you on the phone to confirm the Recovery process.
- Indicate any e-mail address you would like the recovery information to be sent to.
- Type your comments if necessary.
- Enter the Anti-spam code.
- Click Submit.
Your Recovery request will be processed within 48 hours.
To recover your eWallet password please take the following steps:
- Click Forgot your password or login? in the login window.
- Choose eWallet password in the Recovery for drop-down list.
- Enter you e-mail address registered with the Forex.ee eWallet.
- Type the Anti-spam code and click Submit.
- Click the confirmation link in the e-mail you will receive in a few seconds.
Find a new password for your eWallet in the e-mail you will receive next.
To recover a Phone Password or Master (Trader) Password for your trading account please take the following steps:
- Log in to your My Forex.ee.
- Select Profile → Recovery in the Main Menu.
- Choose your trading account you want to recover information for from the Account Number drop-down list.
- Select the recover action from the Recovery for drop-down list (Master (Trader) Password or Phone Password).
- Click File → Browse in the National ID field and choose your scan of the relative document on your computer.
- Indicate your phone number.
Note! Make sure you indicated your phone number correctly. Probably Forex.ee Support Service will need to contact you on the phone to confirm the Recovery process. - Type your comments if necessary.
- Click Submit.
You Recovery Request will be processed within 48 hours.
To recover your eWallet password:
- Log in My Forex.ee with the social network through which you’ve registered an account.
- Click Settings → Change eWallet Password. Fill in the form (check the email which will be used as a login,generate a password or enter your own secure combination,enter your PIN code,click Verify to complete the procedure.)
- Your password will be created successfully. Note: Having generated a password a User will be able to log in My Forex.ee with the social network credentials or entering the email and generated password.